Privacy, explained
in plain language.

Who is responsible

This website is operated for Tasneem Hotel Malioboro by PT Ganesha Dwiphaya Bhakti. In this policy, “Tasneem”, “we” and “our” refer to the hotel and the team handling your enquiry or stay.

Information we receive

We receive information you choose to give us when you contact the hotel by WhatsApp, telephone or email, or when you continue to an external booking service.

• Your name and contact details.
• Arrival and departure dates, room preferences and the number of guests.
• Dining, show, workshop, tour, meeting, gathering or wedding requirements.
• Messages, feedback and other details you include in an enquiry.
• Basic technical information needed to deliver and protect the website. Additional analytics information is collected only when the production site enables it in accordance with the Cookies Policy.

How we use it

We use personal information to answer enquiries, arrange requested services, administer reservations, support your stay, improve our service, protect the website and meet legal or accounting obligations. We use contact details for marketing only when you have agreed to receive it or when otherwise permitted by applicable law.

When information is shared

Information is shared only where it is reasonably needed to provide the service you requested or to meet a legal obligation.

• Tasneem staff and service providers supporting hotel operations, communications, technology or payments.
• Purawisata, Smarak, transport providers, guides or activity partners when your request involves their service.
• External booking or payment platforms you choose to use.
• Public authorities or professional advisers where disclosure is required or permitted by law.

Third-party websites and services apply their own privacy terms. Please review those terms before providing information directly to them.

Retention and security

We keep personal information only for as long as it is needed for the purpose for which it was collected, for legitimate operational records, or as required by law. We use reasonable organisational and technical safeguards, although no online or electronic system can be guaranteed completely secure.

Your choices and rights

Subject to applicable law, you may ask to access, correct or delete personal information we hold about you, withdraw consent, or object to certain uses. Some records may need to be retained for legal, accounting or booking administration purposes.

Send a request through the Contact page or email halo@tasneemhoteljogja.com. We may need to confirm your identity before completing a request.

Applicable privacy law

We handle personal information in accordance with applicable Indonesian law, including Law No. 27 of 2022 concerning Personal Data Protection, as amended or replaced from time to time.

Changes to this policy

We may update this policy when the website, our services or legal requirements change. The date at the top of this page shows the latest published version.